Sponsorship Coordinator

Description

Orphan Outreach is a Christian non-profit serving orphaned and vulnerable children in Africa, Asia, Eastern Europe, Latin America and the U.S. We are looking to fill the Sponsorship Coordinator position as part of the Programs department. Basic responsibilities include coordinating with the international sponsorship team in each country to ensure information on each sponsored child is provided and communicated to sponsors; managing and facilitating the communication between sponsors and their sponsored children; managing sponsorship financials; and supporting the overall Programs department.

Requirement

BASIC FUNCTION:

Coordinate Sponsorship by working alongside our international programs and serving Orphan Outreach sponsors.

RESPONSIBILITIES/TASKS:

NOTE: Some descriptions may have more specific duties and/or goals and objectives attached to this form. Such attachments normally reflect unique aspects of specific locations, shifts, departments, etc.

Primary Responsibilities 

• Manage and retain current sponsorships by engaging sponsors with frequent updates on the program attended by their sponsored child, as well as annual profile updates specific to the child’s overall growth and education. 
• Foster communication between the sponsor and their sponsored child by facilitating letter writing and advocating on behalf of both the child and the sponsor for responses to correspondence.  
• Build relationships with sponsors. Establish trust and confidence with sponsors by responding quickly to all methods of communication and quickly and effectively resolving any questions or concerns that arise. 
• Collaborate with the Programs team and international staff to provide timely updates on sponsorships, including country-specific details, program progress, and child information. 
• Coordinate communication between the Programs and Development teams, ensuring prompt and accurate responses to inquiries that advance Orphan Outreach’s mission and strengthen donor relationships. 
• Work alongside the Orphan Outreach Advancement department to engage future champions and sponsors while also providing updates for existing champions and sponsors.   

Primary Tasks 

• Manage daily communications with sponsors through the Sponsorship email inbox, Sponsorship voicemails, and overall messaging with sponsors.  
• Maintain sponsors’ information, including sponsorship financials, and ensure sponsorship giving is up-to-date and accurately reflected in the Orphan Outreach Sponsorship Admin system and donor database. 
• Communicate frequently with sponsors when financial updates are needed. 
• Manage the transition of new and exiting children in the Admin database.  
• Organize, prepare and maintain new and existing sponsorship profiles and photos through the Orphan Outreach Admin database.  
• Coordinate annual special projects (Gratitude cards, radio campaigns, etc.). 

Additional Tasks and Responsibilities

• Participate in church events, Christian radio campaigns, and other opportunities for sponsorship promotion.  
• Help develop Sponsorship policies and procedures to improve the overall effectiveness and efficiency of the Sponsorship team globally.  
• Support department staff in meeting deadlines for various tasks and projects as needed. 
• Participate in department and staff meetings, organization events and other opportunities. 
• This position may require both domestic and international travel. 
• Other duties as assigned in order to enhance the ministry of Orphan Outreach. 

POSITION REQUIREMENTS, KNOWLEDGE, SKILLS & ABILITIES:

NOTE:  These requirements represent minimum levels in order to perform the job on a satisfactory basis.  Candidates must have the ability to satisfactorily perform the essential functions of the job.

Requirements

• Must be a committed Christian; adhere to Christian principles and values. Must understand the role and value of the church as advocates for orphans.
• Requires high level of proficiency with personal computers (Mac preferred) and Microsoft Office applications.
• 1-2 years’  administrative work experience or a college degree
• Bachelor’s degree is desired

Strengths and Abilities

• Requires exceptional relational skills, the ability to connect and call others to God’s mission
• Requires ability to work under pressure and remain flexible as priorities change
• Requires strong attention to detail and focus on quality.
• Ability to prioritize work effectively
• Ability to multi-task and manage multiple projects and workload effectively
• Must exhibit self-confident behaviors, secure with self and willing to give credit to others.
• Requires ability to effectively communicate orally and in writing
• Requires ability to listen well; the ability to speak clearly and make self-understood in face-to-face interactions; to articulate with accuracy
• Requires ability to establish and maintain effective professional working relationships with staff, donors, and potential donors

Skills and Proficiencies

• Requires ability to carry out detailed oral and written instructions, answer phones, return phone calls and communicate in situations with some background noise.
• Must speak, read and write English proficiently.

Apply at OrphanOutreach.org